Your appointment is very important to us!

While we understand everyone has busy lives and sometimes circumstances beyond your control may mean you have to cancel your appointment or are unable to get to your appointment on time. We’ll be as flexible as we can in accommodating this, however the following policies apply;

​

Since the service is reserved for you personally, a cancellation fee will apply if you fail to give us at least 24 hours’ notice that you will not be able to make your appointment.

 

– Less than 24 hours’ notice or no show will result in a charge equal to 50% of the reserved service amount, and we will be unable to offer you any future appointments without 50% deposit.

 

- Booking fee deposit will be deducted from your total appointment bill when paying, leaving you with the remaining 50% to pay on the day of your appointment.

 

- All booking fee deposit is non-refundable if you cancel with less than 24 hours notice and if you fail to attend your appointment you will also lose your booking fee deposit.

 

As a courtesy, we will send complimentary appointment reminders by text & whatsapp message by 24 hours prior to your appointment date. However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment date and time to avoid missed appointment and the cancellation fee.

​

The cancellation/rescheduling/no show policy allows us the time to inform our standby clients of any availability, as well as keeping our team members scheduled filled, thus better serving everyone.

 

​

​